Delivering compassionate, personalized care coordination every step of the way.
Get In TouchNavigating the complex healthcare landscape and accessing essential services can be overwhelming. That’s why Serefin Health’s Care Concierge matches each patient with a professional care coordinator whose mission is to provide personal support and expert guidance through every step of the healthcare journey.
By understanding each patient’s unique health history, conditions, medications, appointments, and more, we deliver a person-centred approach that empowers organizations to help individuals access quality care and achieve better health outcomes.
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The four key features that make us your trusted guide.
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Serefin Care Coordination streamlines access to healthcare and social services through a centralized platform where patients can easily find the resources they need and avoid the additional stress of navigating complex systems.
Our efficient strategies can help individuals in your organization achieve better health results. In turn, this alleviates some of the strain on our country’s healthcare system at large, improving access and outcomes for all Canadians.
We go beyond one-off interactions to provide personal, ongoing support that ensures a smoother overall experience. By checking in and following up at key points in each patient’s unique journey, we can address issues before they arise.
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Our savvy approach allows us to uncover pivotal insights in real-time and share them with system owners, including governments, insurers, and corporations. This way, we can all better understand user needs and allocate resources accordingly for improved care and service.
Serefin care coordinators are specialized professionals who oversee the entire spectrum of patient care, orchestrating complex initiatives for excellence in project management.
We are healthcare professionals with expertise in chronic care management, care coordination, mental health, health technology, and infrastructure design.
As passionate advocates dedicated to empowering patients, travellers, and families, we are here to provide personal care and critical information.
A human touch goes a long way. So, we champion a human-touch approach that prioritizes patient rapport. With Serefin, your organization can improve the well-being of staff while at work, at home, and anywhere they travel.
We manage appointments and referrals, develop and deploy comprehensive care plans, maintain ongoing communication, and facilitate the flow of information and resources between patients, families, caregivers, and providers.
Imagine the impact of fewer hospital readmissions and unnecessary visits. Seferin can help your organization maximize EAP corporate wellness strategies and support employee health to reduce sick days, administrative burdens, and costly redundancies.
Serefin can help your staff better adhere to their treatment plans, reduce hospital readmissions, and increase overall well-being. Governments and insurers have the power to drive meaningful change by choosing Seferin Care Coordination.
Powered by a world-class in-house contact centre, Serefin helps reduce wait times, streamline support, and simplify the complex.
Invest in data-driven, outcome-driven decision-making, resulting in more effective interventions, more efficient use of resources, increased value for your organization, and better health for the communities you serve.
Care Concierge provides personalized support, reduces stress, and ensures proactive guidance so you can take charge of your health.
Serefin Health provides comprehensive care coordination for clients with neurodevelopmental disabilities and those facing intersectional barriers, such as mental health challenges, language and cultural differences, and other obstacles.
As people live longer with multiple chronic conditions, care coordinators support eldercare providers and reduce administrative burden by facilitating communication between personal support workers and families. We provide proactive support to reduce emergency department visits, and helping caregivers manage appointments, transportation, and homecare.
As the leading cause of death in Canada, cancer has a profound impact on our people and our healthcare system. With Serefin Care Coordination, patients can avoid the additional stress of navigating complex systems. Meanwhile, our efficient strategies help alleviate some of the strain on our healthcare system to achieve better outcomes for everyone.
Caring for those with dementia and Alzheimer’s requires more than just clinical expertise—it demands empathy and collaboration. That’s why our care coordination model bridges healthcare systems, community services, and family caregivers to ensure no one navigates this complex journey alone.
Becoming a parent is one of life's most significant transitions, impacting individuals emotionally and physically. To support this journey, we help bridge gaps in care by coordinating a multidisciplinary team of obstetricians, midwives, nutritionists, and mental health professionals.
People approaching end-of-life often experience multiple, evolving health concerns and require sustained continuous care. With the goal of improving quality of life for patients and families, coordinated palliative care plays a crucial role in reducing anxiety, hospital admissions, and caregiver burden.
With a simple onboarding process that’s customized for each situation’s unique needs, we can help you effectively and efficiently deliver compassionate care coordination in your organization.
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With Serefin Health, leaders at organizations can rest easy knowing our patients don’t just rely on technology alone. They interact with knowledgeable and experienced people who provide hands-on support.
However, an important aspect of Serefin’s care coordination model uses real-time data and analytics to drive system-wide improvements, inform decision-making, and optimize healthcare resource allocation. By leveraging AI, new technology, and live data, we can track and react to service availability, utilization, patient travel requirements, and unmet service needs.
That’s why Serefin uses proprietary digital solutions to deliver high-touch, feature-rich solutions that support client-facing and care coordinator interactions.
Plus, our virtual care coordination extends these benefits further, even in remote areas. By assisting more clients across wider geographical regions, we help eliminate the need for physical visits and efficiently connect with underserved communities.
Serefin’s care coordination doesn’t just bridge gaps in care—it turns data into action. With real-time insights, performance measurement, and predictive analytics, public health leaders can optimize programs, allocate resources effectively, and reduce inefficiencies.
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Join us on a journey to revolutionize healthcare navigation and unlock better health outcomes for all.
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