MyCareSteps partners with communities and healthcare organizations to strengthen access, coordination, and continuity of care.
Explore Partnership Opportunities
MyCareSteps is a nurse-led care coordination program designed to help people better navigate healthcare, community services, and ongoing health needs through personalized, relationship-based support.
We partner with healthcare organizations, hospitals, municipalities, and community partners to create more connected care experiences and improve access to support beyond traditional clinical settings.
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Reach out to learn how MyCareSteps can help strengthen care navigation and support across your community.
Serefin Health care coordination connects individuals with a dedicated nurse care coordinator who helps them better understand and navigate healthcare and community services.
This is not emergency care. It’s relationship-based support designed to help individuals and caregivers feel more confident, informed, and connected throughout their care journey.
Nurse care coordinators help residents:
Understand their care plan
Connect with health and community services
Receive support between appointments
Prepare for referrals and upcoming visits
Access educational resources and wellness support
Get answers to health-related questions as they arise
The program is designed to support patients and caregivers who:
Have ongoing or complex health concerns
Need help navigating healthcare services
Do not have a regular family doctor
Require additional support beyond primary care
Seek guidance and coordination support
Grey Bruce Pilot Program
MyCareSteps is currently being delivered as a pilot program across Grey and Bruce counties in partnership with Brightshores Health System (referrals & evaluation) and Grey-Bruce OHT (stakeholder engagement & referrals). Serefin Health is the care coordination service provider. The Brightshores Research Institute, with support from Health Excellence Canada, is evaluating the program to understand its impact on patient experience, care coordination, and provider workflows, and to inform future models.
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We’re actively exploring opportunities to bring MyCareSteps to additional communities and healthcare organizations.
If your organization is interested in improving care navigation and coordinated support for residents, we’d love to connect.
Let’s Get In Touch
